We strive to offer our customers the best possible buying experience by prioritizing flexibility and customer service. We hope we can go above and beyond to reduce your downtime, find the part you are looking for, and ensure the transaction is as easy for our customer as possible. Please review the below terms and conditions and feel free to contact us with any questions or concerns.
Warranty
Products come with a one (1) year limited warranty; please refer to your quotation or invoice for details on the specific product warranty. All warranties are provided by M&I Electric Far East Pte Ltd, not the manufacturer, and will only be recognized by M&I Electric Far East Pte Ltd. The product warranty is offered instead of any other warranties, whether express or implied, and we specifically disclaim any warranty of merchantability, fitness for a particular purpose, and/or non-infringement. Under no circumstances shall we be responsible for any damages other than actual damages up to, but not exceeding, the amount paid to us for the product; this includes a disclaimer for any consequential or indirect damages or lost profits, regardless of prior notice. Products supplied by M&I Electric Far East Pte Ltd are warranted for a full year unless stated otherwise. Our product warranty only applies to products used normally; if, upon receipt and inspection, M&I Electric Far East Pte Ltd determines that the defect or issue with the product was due to improper installation or misuse, the warranty will be void.
Returns
If a product is determined to be defective within 30 days from the invoice date, a complete refund may be provided. Should an item be found defective due to normal usage and wear after 30 days but within a one (1) year timeframe, M&I Electric Far East Pte Ltd will determine the suitable course of action. Beyond the 30-day period, M&I Electric Far East Pte Ltd retains the right to choose between a refund, repair, or replacement with an identical product. Returns cannot be accepted for items that were ordered in error or for incorrect part numbers. In cases where a special exception is granted, a restocking fee will apply. For any inquiries, please reach out to us at sales@mielectric.com.sg
Exchanges
We provide an exchange credit for the majority of non-functional units, which is applied as a dollar discount on a current order. This credit is activated once the faulty items are returned and leads to a reduction in the original sale price of the item being purchased. M&I Electric Far East Pte Ltd retains the right to decline an exchange for international customers if factors like shipping and customs expenses make the exchange impractical.
Quote Validity
All quotations are valid for a period of 14 days and are contingent on the total bill of materials quoted and the availability of products. If your quote is older than 14 days, kindly reach out to us to verify whether the pricing and availability have been updated before you place an order. Additionally, please be aware that for Proforma Invoices, the product will not be taken out of stock until payment has been fully processed.
Payment
We accept Visa, MasterCard, Discover, American Express, as well as personal checks and wire transfers for international orders, and cash for local pickups. Once an order is made and a Proforma Invoice is generated, there is no assurance of product availability until the funds have been transferred.
Shipping
For the majority of local deliveries, we utilize Ninja Services or Singpost. Most international shipments are handled by FedEx. However, we are adaptable and can ship via UPS, FedEx, or DHL if requested. You have the choice to ship collect on your own account or to prepay and include shipping costs. Please inform us of your preference when you place an order.
Cancelled orders
Orders exceeding $200.00 SGD cannot be cancelled.
Location & Hours of Operation
M&I Electric Far East Pte Ltd main office is located in 16 Arumugam Road #07-01A LTC Building D Singapore 409961. is open 10AM-6PM Monday - Friday, excluding Singapore Public holidays.
Intellectual Property
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